Terms of Service

1. Agreement to Terms

By accessing and using lunahair.co.uk ("Website"), you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Website.

2. Use License

Permission is granted to temporarily access the materials on Luna Hair's Website for personal, non-commercial use only. This is the grant of a license, not a transfer of title. Under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose
• Attempt to reverse engineer any software on the Website
• Remove any copyright or proprietary notations
• Transfer the materials to another person

3. Products and Services

Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free.

Ordering Process

Orders are placed through WhatsApp communication. By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline any order for any reason.

Pricing

All prices are in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without notice.

4. Payment

Payment terms will be communicated during the ordering process via WhatsApp. Accepted payment methods include:

• Bank transfer
• Credit/Debit cards
• Other methods as agreed

5. Delivery

We offer free delivery throughout the UK. Delivery times are estimates and may vary. Please refer to our Shipping Policy for detailed information.

Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns and Refunds

We offer a 30-day returns policy for unopened products in original packaging. To initiate a return:

• Contact us via WhatsApp within 30 days of delivery
• Products must be unused and in original condition
• Original proof of purchase required
• Return shipping costs are the customer's responsibility unless the item is faulty

Refunds will be processed within 14 days of receiving the returned item.

7. Warranties

All products come with a manufacturer's 2-year warranty covering manufacturing defects. This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Unauthorized repairs or modifications
• Cosmetic damage that doesn't affect functionality

8. Limitation of Liability

Luna Hair shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Website or products. Our total liability shall not exceed the amount paid by you for the product.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Luna Hair or its content suppliers and is protected by UK and international copyright laws.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of any changes.

12. Contact Information

For questions about these Terms of Service, please contact us: