Privacy Policy

1. Introduction

Welcome to Luna Hair ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunahair.co.uk.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

When you contact us via WhatsApp or other communication channels, we may collect:

• Name and contact information
• Delivery address
• Product preferences and order details
• Communication records

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about products and services
• Respond to your inquiries and provide customer support
• Improve our website and product offerings
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business
• WhatsApp: When you initiate contact through our WhatsApp integration
• Delivery Services: To fulfill your orders
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to our processing of your data

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: