Shipping Policy

1. Delivery Coverage

Luna Hair offers delivery services throughout the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

For international shipping inquiries, please contact us via WhatsApp.

2. Shipping Costs

3. Delivery Times

Please Note: Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, or high demand periods.

4. Order Processing

Orders are typically processed within 1-2 working days after payment confirmation. You will receive:

• Order confirmation via WhatsApp
• Dispatch notification with tracking information
• Updates on your delivery status

5. Tracking Your Order

Once your order has been dispatched, you will receive:

• A tracking number via WhatsApp
• A link to track your parcel online
• Expected delivery date
• Courier contact information

6. Delivery Requirements

To ensure successful delivery:

• Provide a complete and accurate delivery address
• Include a contact phone number
• Ensure someone is available to receive the parcel
• Provide delivery instructions if needed (e.g., safe place, reception)

If no one is available at the delivery address, the courier will leave a card with collection instructions.

7. Packaging

All products are carefully packaged to ensure they arrive in perfect condition:

• Products shipped in original manufacturer packaging
• Additional protective packaging for transit
• Discreet outer packaging (no branding visible)
• Eco-friendly packaging materials where possible

8. Delivery Issues

Delayed Deliveries

If your order has not arrived within the expected timeframe, please contact us via WhatsApp. We will investigate with the courier and keep you updated.

Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours of delivery
• Provide photos of the damage/issue
• Keep all packaging materials
• We will arrange a replacement or refund

Incorrect Address

If you provided an incorrect delivery address, please contact us immediately. We may be able to redirect your parcel, though additional charges may apply.

9. Signature Requirements

High-value items (over £200) require a signature upon delivery. Please ensure someone is available to sign for the parcel.

10. Customs and Duties

For UK deliveries, all prices include VAT and there are no additional customs charges. International orders may be subject to customs duties and taxes, which are the customer's responsibility.

11. Public Holidays

Please note that deliveries are not made on UK public holidays. Orders placed before a public holiday may experience slight delays.

12. Contact Us

For shipping inquiries or to arrange special delivery options, please contact us: